Question 1

What makes Svarn Atelier bags unique?

Accepted Answer

Each Svarn Atelier piece is handcrafted with precision and passion. Our collection features crystal, rhinestone, and ethnic designs — all handpicked to blend timeless elegance with modern luxury.

Question 2

Do you offer free shipping?

Accepted Answer

Yes, we offer free shipping with orders above AED 100

Question 3

How long does delivery take?

Accepted Answer

Our standard delivery takes 3–5 business days. We also offer express delivery (1–2 business days) at an additional cost.

Question 4

What is your return policy?

Accepted Answer

We only accept returns or exchanges for items that may have incurred damage during the delivery process.
 A clear unboxing video must be provided showing the damage upon opening, and the issue must be reported within 24 hours of delivery.

Question 5

Can I cancel or modify my order?

Accepted Answer

Orders can be canceled or modified within 2 hours of placing them by contacting our customer service team via whatsapp or email. Once processed, cancellations are not possible.

Question 6

Do you offer gift wrapping or gift cards?

Accepted Answer

Yes! We offer elegant gift wrapping and digital gift cards, perfect for birthdays, weddings, and special occasions.

Question 7

How can I contact customer support?

Accepted Answer

You can reach us via our Contact page, by email, whatsapp, or through Instagram DMs (@svarnatelier). Our team typically responds within 24 hours.

FAQ